The amount of delivery costs, payable by the buyer when the basket is less than 800€ in France, 1000€ Europe and 1500€ outside Europe, is indicated in the shopping basket, after you have informed and validated the delivery adress. The shipping costs are calculated automatically according to the place of delivery of the weight and the total volume of the items ordered, so as to ensure the fairest possible cost.
Orders are shipped by DHL, MondialRelay, Courier or by LA POSTE in the COLISSIMO service to the delivery address indicated by the customer.
The order preparation time is 24 hours (working day) from the order confirmation.
As an indication, the delivery times are as follows:
- DHL: 2-3 business days.
- MondialRelay: 4-6 working days.
- Coursier.fr (Paris): 1 working day.
- La Poste/Colissimo (Metropolitan France): 4-6 working days.
- INDRESS store; 1 working day.
These deadlines are given for information only and depend on the carrier chosen when ordering, INDRESS cannot be held responsible in the event of late delivery. The delivery is made against signature of the customer.
Any unsuccessful delivery (address, building, code, staircase, missing or incorrect name, etc.) will be subject to additional time for processing the order, and for reshipping.
Between December 23 and January 4 and from August 7 to August 25, INDRESS closes for the holidays, as does the Eshop. Orders placed during this period will be subject to a longer delay.
In accordance with the provisions of the Consumer Code, the customer has a right of withdrawal which he can exercise, without having to justify reasons, within fourteen (14) working days from the date of receipt of the articles. . However, for obvious hygiene reasons, we cannot accept the return of masks purchased on our Eshop.
To notify their desire to return one or more items, the customer may, within fourteen (14) days, contact customer service by e-mail at: email@example.com . By mentioning his order reference, the date and the item(s) he wishes to return.
In this context, after validation by INDRESS customer service, the customer has the option of returning the items delivered within this period, in their original packaging, in perfect condition, complete and accompanied by a copy of the invoice sent to INDRESS 74 rue Charlot 75003 Paris France. The return costs remain in all cases the responsibility of the customer. You are responsible for the return until the package reaches us. Don't forget to ask for proof of postage and your tracking number.
To ensure that the package reaches us safely, we recommend that you use an international delivery service provider such as UPS/DHL/Fedex/TNT…
Reimbursement of the invoiced price of the returned items will be made by the same means as that of the order (transfer or PayPal) at the latest within thirty days following receipt, by INDRESS, of the returned items. Any item that cannot be released for consumption as received cannot be refunded.
Any return that has not been notified in advance to customer service cannot be accepted.
In the event of delivery outside Europe, the customer is required to proceed to the authorities of his territory to pay any tax or fee (customs duties, local taxes, etc.) imposed by the regulations.