In accordance with the provisions of the Consumer Code, the customer has a right of withdrawal which he can exercise, without having to justify reasons, within fourteen (14) working days from the date of receipt of the articles. . However, for obvious hygiene reasons, we cannot accept the return of masks purchased on our Eshop.
To notify their desire to return one or more items, the customer may, within fourteen (14) days, contact customer service by e-mail at: firstname.lastname@example.org . By mentioning his order reference, the date and the item(s) he wishes to return.
In this context, after validation by INDRESS customer service, the customer has the option of returning the items delivered within this period, in their original packaging, in perfect condition, complete and accompanied by a copy of the invoice sent to INDRESS. 74 rue Charlot 75003 Paris France. The return costs remain in all cases the responsibility of the customer. You are responsible for the return until the package reaches us. Don't forget to ask for proof of postage and your tracking number.
To ensure that the package reaches us safely, we recommend that you use an international delivery service provider such as UPS/DHL/Fedex/TNT…
Reimbursement of the invoiced price of the returned items will be made by the same means as that of the order (transfer or PayPal) at the latest within thirty days following receipt, by INDRESS, of the returned items. Any item that cannot be released for consumption as received cannot be refunded.
Any return that has not been notified in advance to customer service cannot be accepted.